General information on the processing of personal data

The protection of your personal data is of particular importance to us. In the following we would therefore like to inform you in detail about which personal data is processed when using our websites and offers.

The person responsible in accordance with Art. 4 No. 7 of the Basic Data Protection Regulation ("DSGVO") is

  • financialright claims GmbH
  • Behringstraße 28a
  • 22765 Hamburg
  • E-mail:
  • (subsequently „financialright claims“).
    You will find further information in our respective website imprint..

You can reach our data protection officer at or by post at our address with the addition "the data protection officer".

We process personal data only in compliance with the relevant data protection regulations. This means that the data will only be processed if a legal permission is available. This means, in particular, if the data processing is necessary for the provision of our contractual services as well as online services, or is required by law, or if consent has been granted, as well as on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation and security of our online offer in the sense of Art. 6 Para. 1 lit. f DSGVO, in particular for the measurement of reach, the creation of profiles for advertising and marketing purposes as well as the collection of access data and the use of the services of third parties).

The legal basis of the consents is Art. 6 para. 1 lit. a and Art. 7 DSGVO, the legal basis for processing to fulfil our services and implement contractual measures is Art. 6 para. 1 lit. b DSGVO, the legal basis for processing to fulfil our legal obligations is Art. 6 para. 1 lit. c DSGVO, and the legal basis for processing to safeguard our legitimate interests is Art. 6 para. 1 lit. f DSGVO.

Data processing when visiting our websites

When you use our website for purely informational purposes, i.e. when you do not make an inquiry, do not log in or otherwise provide us with personal information, we process the data that your browser sends to our server and that is technically necessary to display our website and to ensure its stability and security:

  • IP-Adress,
  • Date and time of the request,
  • Duration of the website visit,
  • Time zone difference to Greenwich Mean Time (GMT),
  • Content of the request (concrete page),
  • Access status/HTTP status code,
  • Amount of data transmitted in each case,
  • Website from which the request comes,
  • Websites, which you visit with us,
  • Internet-Service-Provider,
  • Browsertype,
  • Server Log Files,
  • Operating system and its interface,
  • Language and version of the browser software.

The legal basis is Art. 6 para. 1 sentence 1 lit. f DSGVO, namely our legitimate interest in the proper presentation of the websites accessed.

Data processing through the use of cookies

In addition to the data mentioned above, cookies are stored on your end device when you use our websites. Cookies are small text files that are stored on your hard drive and assigned to your browser and provide us with information. They are used to make our website more user-friendly and effective. The legal basis is Art. 6 para. 1 sentence 1 lit. f DSGVO, namely our legitimate interest in improving the user-friendliness of our web offer and in evaluating our online marketing activities.

You can configure your browser settings according to your wishes and thus, for example, refuse to accept cookies. We would like to point out that in this case you may not be able to use all the functions of our website.

Our websites generate temporary and persistent cookies, the function and scope of which are explained in the following sections.

Temporary cookies are automatically deleted when you close the browser. These include in particular session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the shared session. This enables your terminal device to be recognised when you return to our website.

Persistent cookies are automatically deleted after a predetermined period of time, which may vary depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

Data processing during the establishment of contact

When you contact us by e-mail, telephone or via a contact form, the data you provide (e.g. e-mail address, name, telephone number or the content of the enquiry) will be processed by us in order to answer your questions and/or process your request. The legal basis is Art. 6 para. 1 lit. b) DSGVO.

Data processing for contract processing

If you instruct us to enforce your claim, we will process your contact and payment data as well as communication, contract and case data (e.g. information on a vehicle that is the subject of the case) for the purpose of fulfilling, processing and invoicing the services that are the subject of the contract, which you can find in our respective General Terms and Conditions. All of the above-mentioned data, with the exception of communication and payment data, is required for the conclusion of the contract. Without their indication a conclusion of contract is not possible. Your data may be passed on for the aforementioned purpose to service providers supporting us (hosters, service providers, operators of communication applications, etc.), which we have of course carefully selected and who are bound by our instructions. In particular, these are technical service providers who support us in the provision of services.

As you can see from our General Terms and Conditions of Business, within the scope of our contractual services, we may engage lawyers to enforce your rights and/or claims or, as a messenger, deliver to lawyers your declaration to conclude a contract of mandate. In this case, we will provide the lawyers with all information on your case to enable them to enforce your rights and/or claims. Subsequently, we will exchange information with the attorneys about the further course of the case in order to keep you informed at all times and to enable the further handling of the case (e.g. settlement of the claim in dispute).

The legal basis is the existing contractual relationship (Art. 6 para. 1 sentence 1 lit. b DSGVO).

Data processing for advertising purposes

If you have given your consent to receive our advertising (newsletter, e-mail, by post, etc.), we will inform you about our current offers via the respective medium using your respective data. You can revoke your consent at any time.

Your rights

You have the following rights towards us regarding your personal data:

  • Right to information (Art. 15 DSGVO),,
  • Right of rectification and deletion (Art. 16 and 17 DPA),,
  • Right to restrict processing (Art. 18 DSGVO),,
  • Right to object to processing (Art. 21 DPA),,
  • Right to data transferability (Art. 20 DSGVO)..

You also have the right to complain to the data protection supervisory authority about the processing of your data by us.

We would like to point out that you can revoke any data protection consent you may have given us at any time with effect for the future. The same applies to any consent for advertising purposes. For this purpose, please contact us informally by e-mail to The respective revocation can lead to the fact that our offers can no longer be made available to you, or only to a limited extent.

Insofar as we base the processing of your personal data on a balancing of interests (Art. 6 para. 1 sentence 1 lit. f DSGVO), you may object to the processing. If you do so, please explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the facts of the case and either stop or adapt the data processing or show you our compelling reasons for continuing the processing that are worthy of protection.

Passing on of data to third parties and third-party providers

We will only pass on your data to third parties if this is necessary for contractual purposes, e.g. on the basis of Art. 6 Para. 1 lit. b) DSGVO or on the basis of justified interests in accordance with Art. 6 Para. 1 lit. f. DSGVO can be justified.

If we use subcontractors to provide our services, we take appropriate legal as well as technical and organizational measures to ensure the protection of personal data in accordance with the relevant legal requirements.

If third party providers are specified in this privacy policy and their registered office is located in a third country, it is assumed that data is transferred to the countries where the third party providers are located. We will only process your data in a third country if this is necessary to fulfil our (pre-)contractual obligations (Art. 6 para. 1 lit. b DSGVO), on the basis of your consent (Art. 6 para. 1 lit. a DSGVO), on the basis of a legal obligation (Art. 6 para. 1 lit. c DSGVO) or on the basis of our legitimate interests (Art. 6 para. 1 lit. f DSGVO). The same applies to processing by third parties on our behalf, the disclosure of your personal data to third parties and the transfer of such data to third parties.

Data deletion

The data stored with us will be deleted as soon as they are no longer required for their intended purpose and the deletion does not conflict with any legal storage obligations. If the data are not deleted because they are required for other and legally permissible purposes, their processing is restricted. This means that the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons.

In accordance with legal requirements, storage is for six years in accordance with § 257 para. 1 HGB (commercial books, inventories, commercial letters, accounting vouchers, etc.) and for ten years in accordance with § 147 para. 1 AO (books, records, management reports, accounting vouchers, commercial and business letters, documents relevant for taxation, etc.).

Final provisions

We use technical and organizational security measures to protect your data, especially against accidental or intentional manipulation, loss, destruction or against attack by unauthorized persons. Our security measures are continuously improved in line with technological developments.

We will update the privacy policy from time to time due to technical progress of our offers. Insofar as the change to the data protection declaration does not affect the use of existing data, the new data protection declaration shall apply from the date of its update on our website. A change to the data protection declaration relating to the use of data already collected will only be made if it is reasonable for you. In such a case, we will notify you in good time by e-mail, on our website, in our application or in any other form. You have the right to object to the validity of the new data protection declaration within four weeks of receiving the notification. In case of objection we reserve the right to terminate the contractual relationship. If no objection is made within the aforementioned period, the amended data protection declaration is deemed to be accepted by you. We will inform you in the notification of your right to object and the significance of the objection period.

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